Introduction

At FindmyIMG, operated under the legal name “Cadence Creations – Surendra Pal”, we strive to offer reliable and high-quality image downloading services. Given the digital nature of our products and services, we do provide refunds under specific conditions outlined below.

1. Payment Policy

  • 1.1 All payments must be made upfront through our secure payment gateway.
  • 1.2 By completing a transaction, you are agreeing to pay for a digital download of an image and to the terms of this refund policy.
  • 1.3 All payments made on our website will reflect with the name “Cadence Creations – Surendra Pal” in your bank or card statement.

2. Refund Eligibility

  • 2.1 Refunds for Wallet Balance: Refunds from your wallet balance are possible if you have pre-loaded funds but no longer wish to utilize our services. These refunds will be processed back to the original payment method used during the wallet top-up.
  • 2.2 Failed Download Links: If our system fails to generate a download link for an image, we will refund the specific charge for that download. The refund will be credited to the original payment source within 7 business days of the failed transaction.
  • 2.3 Non-Refundable Cases: Once a download link has been successfully generated and provided to you, no refunds will be applicable. This policy is due to the digital nature of the images.

3. Processing Refunds

  • 3.1 To request a refund, please contact our customer service team at info@findmyimg.com with your order details and the reason for the refund request.
  • 3.2 Valid refund requests will be processed promptly, with efforts made to complete them within 7 business days. You will receive a confirmation via email once your refund has been processed.
  • 3.3 Refunds will be credited to the original payment method within 5-7 days used at the time of purchase. Please note that the time for the refunded amount to appear in your account may vary depending on your card issuer’s policies.

4. Contact Us Should you have any queries regarding our Refund Policy, please do not hesitate to contact us at info@findmyimg.com. We are committed to ensuring your satisfaction with our digital products and services.

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